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1. How Do I place an order?
2. How do I know that my order has been received by you?
3. Can a Greeting card be sent along with the gift?
4. Can I specify, date and time for delivery of my gift?
5. I have a special request for item (s) that are not in
your catalogue? Can you execute the same?
6. How do I pay?
7. Is the online payment system secure?
8. How will I be charged?
9. What are the terms of the delivery service?
10. Are there any hidden costs such as delivery charges,
taxes etc.?
11. How to know whether my order is delivered or not?
12. Privacy of information provided by me?
Submitting an Order
1. How Do I place an
order?
To place
an order, you have to click on the 'Order Now' link that has
been provided next to the gift item that you want to order.
On making a click on the link, you would be re-directed to
the order form (on our payment gateway partner 'ccavenue.com'
site). There you shall have to provide the shipping &
billing (credit/ Debit Card) details. Also, you can specify
the desired delivery date and Gift Message for the gift item
on the order form.
2. How do I know that my
order has been received by you?
All orders
received will be confirmed by return e-mail by us (ccavenue.com
sends an order conformation mail on behalf of Hyderabad
Online Gifts). If you do not hear from us within 24 hours of
submitting the order, please contact us at +91 90999 89808
or e-mail us at
nsflorist@gmail.com. In the subject line of all such
e-mails, kindly mention 'Confirmation Awaited'.
For an
urgent order, call for an immediate confirmation.
Confirmed
orders (through e-mail by us) shall be executed according to
(or as close to as possible) your requirements (See Terms).
3. Can a Greeting card be
sent along with the gift?
Gifts are
sent along with a Greeting Card. Just type in your message
while placing your order and we print your message to tag
along with your gift.
4. Can I specify, date and
time for delivery of my gift?
Yes. Also,
it is desirable to specify the desired delivery date while
placing the order. We shall endeavor to have the order
delivered at the nearest possible desired time. Our usual
delivery hours are between 9 AM - 7 PM. You can also provide
us with special instructions, if any, for your order.
For
further details, please refer our 'Terms' section.
5. I
have a special request for item (s) that are not in your
catalogue? Can you execute the same?
Yes,
please send an email with your requirements to us at
nsflorist@gmail.com.
In the subject line of all such e- mails, kindly mention
'Customized Order'.
Payment
Mechanism
1. How do I pay?
We accept
online payments. We accept all major credit cards, Debit
Cards and Internet Banking Options. Alternatively you can
deposit the cash in our bank accounts.
2. Is the online payment
system secure?
Yes, all
your online transactions on this site are secure. Online
transactions and Credit Card processing on our website are
managed through our authorized web retailer ccavenue.com.
CCavenue.com is Verisign certified and a secured site. It is
one of the leading Credit Card processing service provider
on the Internet.
The credit
card information that is provided by you on the site is used
only for getting the authorization code from your bank. Your
Credit Card information is NOT stored anywhere in our
system.
You
provide your credit/ debit card information directly to your
bank through our payment gateway. Hence, your credit/debit
card information is not shared with the merchant.
3. How will I be charged?
Although,
prices mentioned on our site are in India Rupees, you will
be charged in your local currency equivalent to the Rupee
value only. The equivalent amount will be automatically
calculated as per the prevailing bank rates.
Delivery Information
1. What are the terms of
the delivery service?
We deliver
to Hyderabad Same Day. Provided the order is placed before 2
PM. For Sundays, we do not have delivery after 2 PM, so you
are requested to place orders before 10 AM.
For
festive occasions, we would suggest you to place your orders
3-4 days in advance.
2. Are there any hidden
costs such as delivery charges, taxes etc.?
There are
no hidden charges. The listed price for the product is
inclusive of all charges like packaging, shipping, handling,
delivery and any taxes.
3. How to know whether my
order is delivered or not?
You will
receive a confirmation e-mail within 24 hrs. of delivery of
order from us.
4.
Privacy of information provided by me?
Your name,
address, email information is not shared with anyone else.
However, we occasionally send email to our customers
notifying them of special offers/ reminders. However, you
can choose not to receive such mails.
(Choose Gift Items from 'CATEGORIES' List in Left Panel) |
